Privacy Policy & SMS Terms

1. Information We Collect

• Phone Number: The mobile number you provide to receive SMS messages.
• Message Interaction Data: Delivery and engagement metrics (e.g., delivery status, response keywords).
• Consent Records: Timestamps and methods of opt-in (web form, keyword, verbal, or paper).

2. How We Use Your Information

• Send SMS messages (notifications, updates, and reminders) per your opt-in preferences.
• Demonstrate regulatory compliance (TCPA 2026, Campaign Registry standards).
• Improve messaging and measure engagement.

3. One-to-One Consent Requirement

Under the January 2024 FCC ruling, opt-in consent applies solely to Christian Crayton & Associates. We do not share your consent with third parties or affiliates unless you expressly agree.

4. Message Frequency & Data Rates

The SMS message frequency will vary but will not be more than 3 – 5 messages per day unless there is a critical notification event. Message and data rates may apply; check your mobile carrier's terms.

5. Opt-Out & HELP Instructions

Text “STOP” to any message to unsubscribe immediately.

Text “HELP” for assistance or contact us directly at services@christiancraytonassociates.com or call (470) 805-2538.

6. Data Sharing & Disclosure

• We will never sell your data.
• We may share data with service providers (e.g., telecommunication carriers) under strict confidentiality obligations solely regarding SMS delivery.
• National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.

7. Security of Your Information

Reasonable administrative, physical, and technical measures are in place to protect your personal data, though no electronic transmission or storage system is infallible.

8. Record-Keeping & Proof of Consent

We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2026 and Campaign Registry guidelines.

9. Changes to This Policy

We may update this Policy as laws evolve. Material changes will be communicated via SMS or on our website at https://www.christiancraytonassociates.com/privacy. Continued use after updates constitutes acceptance.

10. Contact Us

If you have questions about this SMS Privacy Policy or wish to update your communication preferences, contact us at:

1. Opt-In Consent

In accordance with the 2026 TCPA guidelines, your participation in our SMS service requires explicit one-to-one consent. This means that by opting in, you consent to receive messages from Christian Crayton & Associates only. Consent cannot be shared with other companies or third-party entities without your direct approval.

To join our SMS program, you may opt in through:

• Web Form: Provide consent by checking a clearly labeled checkbox explicitly stating SMS program enrollment during the case consultation or contact process.

2. Message Frequency

You will receive no more than 3–5 messages per day, unless for urgent account/case notifications. Standard carrier rates apply.

3. Opt-Out Process

Reply “STOP” any time to end messages; reply “HELP” to receive support instructions; or contact services@christiancraytonassociates.com or call (470) 805-2538.

4. Terms of Consent

Your consent is voluntary and not a condition of purchase or engagement. You may receive informational messages as described at opt-in.

5. Privacy Policy

Your mobile number and interaction data are governed by our Privacy Policy at https://www.christiancraytonassociates.com/privacy. Data is used solely for legitimate business communication and SMS delivery purposes.

6. Message & Data Rates

Standard rates may apply per your carrier plan. Christian Crayton & Associates is not liable for carrier charges.

7. Record-Keeping & Compliance

We maintain detailed logs of opt-ins and opt-outs (dates, times, methods) to satisfy TCPA 2026 proof-of-consent requirements.

8. Changes to Terms

We reserve the right to update these Terms. Significant changes will be sent via SMS or posted online. Continued participation implies acceptance.

9. Disclaimers & Liability

Message delivery depends on carrier networks; we cannot guarantee uninterrupted service or delivery times.